1. Delete in the app
Open Datagram Education → Profile → Delete account in your account panel. Enter your account email, request a confirmation code, verify it, then explicitly confirm permanent deletion. A deletion is accepted only after the server confirms it.
2. If you cannot sign in
Use the official Datagram Education Support page and choose the account/privacy path. We may need to verify that you control the account before processing a deletion request.
3. What deletion is intended to remove
Deletion removes or de-identifies the account profile and learning data that is no longer required to provide the service, subject to legal, security and transactional retention requirements. Public comments or community content may be removed or detached from the deleted profile depending on the feature and applicable law.
4. What may remain for a limited period
Records required for transaction evidence, fraud prevention, legal compliance, security investigations or dispute resolution may be retained for the period reasonably necessary for those purposes. Backups may take additional time to cycle out of protected backup systems.
5. Deleting an account does not cancel App Store billing
If you have an active Apple subscription, manage or cancel it through your Apple account’s subscription settings. Account deletion and App Store subscription cancellation are separate actions.